privacy policy

1. Our Commitment to Your Privacy

Skin + Body Co respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy outlines how we collect, use, store and disclose your personal information.

2. What Information We Collect

We may collect the following types of information:

  • Personal Information

  • Full name

  • Date of birth

  • Address

  • Email address

  • Phone number

  • Health Information (Sensitive Information)

  • Medical history

  • Medications

  • Allergies

  • Treatment history

  • Consultation notes

  • Clinical photography (where consent is provided)

  • Website Information

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

Health information is classified as sensitive information and is handled with strict confidentiality.

3. How We Collect Your Information

We may collect your information:

  • Through online booking systems

  • Via website contact forms

  • During in-clinic consultations

  • Through phone or email communication

  • Via social media messaging

  • Through third-party booking or payment platforms

  • Where reasonable, we collect information directly from you.

4. Why We Collect Your Information

We collect and use your information to:

  • Provide consultations and treatments

  • Assess suitability for services

  • Maintain accurate medical records

  • Communicate with you regarding appointments

  • Process payments

  • Improve our services

  • Comply with legal and regulatory obligations

We do not sell or rent your personal information.

5. Disclosure of Information

We may disclose your information to:

  • Medical practitioners involved in your care

  • Regulatory bodies where legally required

  • Service providers assisting with booking, payment, IT or practice management systems

All third parties are required to maintain confidentiality and data security.

6. Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes:

  • Secure digital practice management systems

  • Password-protected databases

  • Restricted staff access to sensitive information

  • Secure storage of physical records

7. Clinical Photography

Clinical photographs may be taken for treatment planning and record-keeping purposes.

No images will be used for marketing or promotional purposes without your written consent.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and monitor website performance.

You may disable cookies through your browser settings.

9. Access & Correction

You may request access to your personal information or request corrections if you believe information we hold is inaccurate.

Requests can be made via:

Email: info@skinandbodyco.com.au
Phone: (08) 9725 3305

10. Complaints

If you believe your privacy has been breached, please contact us in writing.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.