THE SKIN SOCIETY

Terms & Conditions

The discounts included in your Skin Society Membership are on fully priced items and products, unless otherwise noted.

We reserve the right at any time to modify the membership benefits, including services and prices with notice given prior to appointment.

The services enjoyed under your Skin Society Membership are nontransferable to another customer. However we do allow you to transfer your monthly tailored facial to a friend or family member for $20.

If you do not redeem your tailored facial each month, they will not be credited to your account to use it another time, nor can they be redeemed for another service or product.

Cancellation Policy

We value our clients’ time and appreciate your understanding that appointment times are reserved especially for you. Late cancellations and missed appointments prevent us from offering these times to other clients who may be waiting for an appointment. 

To ensure fairness and consistency for all clients, the following cancellation policy applies to every appointment:

1. 24-Hour Cancellation Policy

A minimum of 24 hours’ notice is required for all appointment cancellations or rescheduling. Cancellations or rescheduling requests made with less than 24 hours’ notice, as well as missed appointments (no-shows), will incur a cancellation fee equivalent to 100% of the scheduled treatment price. This policy applies regardless of the reason for cancellation, including illness, unexpected circumstances or other personal reasons.

Exceptional Circumstances

We understand that unexpected circumstances, including illness and emergencies, can arise. In exceptional or extenuating circumstances, cancellation fees may be waived at the discretion of the clinic owner. Requests will be considered on a case-by-case basis, with due regard to applicable consumer rights.

2. Complimentary Facial Appointments

For members attending a complimentary facial or facial included as part of their membership, package or promotional offer, the following conditions apply:

  •  If the appointment is cancelled or rescheduled with less than 24 hours’ notice, or the client fails to attend, the complimentary facial entitlement will be forfeited.

  •  If the complimentary facial appointment includes any paid upgrades or additional treatments, the client will still be required to pay the applicable upgrade or additional treatment amount.

  •  The complimentary facial entitlement will not be reinstated or transferred to a future appointment.

3. Acknowledgement of Policy

By signing up for this membership, I confirm that I have read, understood and agree to the cancellation policy outlined above. I understand that the policy applies to all appointments, regardless of the reason for cancellation, and that the applicable fees or forfeiture of complimentary treatment entitlements will apply when less than 24 hours’ notice is provided.

I acknowledge that it is my responsibility to provide sufficient notice if I need to cancel or reschedule my appointment.